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icon Digital Banking FAQs

All of your questions answered.

 

Frequently Asked Questions

Have a question still unanswered? Use our chat box located in the lower right corner for more assistance.

 

 

  • First, make sure you are enrolled in Digital Banking
  • Through our app, simply tap the "☰" in the top right corner and select eDocuments
  • Through Digital Banking, click on the left-hand side menu, select "more", and then click on eDocuments
  • Anyone in the United States that you would normally pay via check or e-transfer
  • Yes, through Mobile & Digital Banking
  • Click "Transfer & Pay" button 
  • Under 'Pay' There is an option to send money or pay a bill to another financial institution
  • Yes! Through Mobile & Digital Banking
  • Click 'More' and select eDocuments
  • Then, click 'View Statements'
  • If your browser does not allow popups, you may see a message saying "Popup is blocked. Click here to open in a new tab"
  • Click the embedded link to view your statements

popup blocked notification

  • Yes! Through Mobile & Digital Banking
  • Click on 'Cards' in the menu
  • For Mobile App: Under your cards, there will be a button you can click that says "order new card"
  • For Digital Banking: On the right side of the screen under "Related Links", click "order new card"
  • Yes, but only in Digital Banking & on our website (Mobile Banking loan applications soon to come)
  • In the Digital Banking Dashboard, "apply for a loan" under Related Links
  • You can apply for a loan here
  • Digital Banking: Scroll all the way down where you will see our assistance number, business hours, mailing address, and key links
    • The ABA/routing number will be listed under the 'ABA/Routing Number' column
  • Mobile App: Click the "☰" and go to 'About Us' 
    • The ABA/routing number is listed underneath the phone numbers
  • Digital Banking: From the Accounts page, select "History". Then select the "Search Transactions" option. Search for your keyword and then select any options as needed.
    • When you are ready to download your history, select the "Export" option. This will download a CSV formatted file.
  • These pre-authorizations are normal and expected to be there. These are usually small amounts under one dollar that our system uses to correctly balance your available credit. This is not an actual pre-authorization done by a merchant.
  • Absolutely! Click on the "Cards" page. Select the Card you wish to manage. On your card page you can easily setup and manage spend limits, usage controls, enable and customize card alerts as well as setup location controls. Usage controls include merchant types, and allow you to enable or disable specific types of transactions.
    • You can also turn your Card(s) off/on - in the event of loss or potential fraud. You can also see your expiration date, CVV and also replace damaged cards.