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icon Online Banking FAQs

All of your questions answered.

Frequently Asked Questions

Q: Why do I have to use the “Enroll Now” button the first time after the upgrade is completed? 
A: After the updates are complete, you will be accessing a new Online Banking system. All users will be “new users” because the old Username and Password information will not transfer from the old system. Click the “Enroll Now” button on the home page (below the fields for Username and Password) to begin. 

Q: How do I log in the first time? 
A: The first time you access Expedition CU’s new online banking platform, you will need to enroll through the registration process like you are a first-time user. The system will walk you through the process to verify your information, receive a One-Time-Password to your email or phone number we have on file, and setting up a new Username/User ID and Password. 

Q: Why doesn’t my computer’s bookmark to Online Banking work after the upgrades? 
A: The new digital banking system uses a different URL to login, so the old one at is no longer active. You can enroll in our new system through our website home page at Once enrolled, you can login right from the home page by entering your Username and Password.

Q: Will the Mobile App automatically update?
A: No. Unfortunately, you will have to delete the old App on your phone and visit your App store to install the new Expedition CU Mobile App. The new app will be available after 8:30 AM on Friday, June 10, 2022.

Q: Do I have to pick a new Username? Can I use my member number?
A: The new system does require you to pick a Username and Password with different requirements than the old system. If your previous Username meets the new requirements, you may use your old Username on the new system. Unfortunately, your account number is not allowed to be used for a username.
When creating your new Username and Password, please be sure to include the requirements listed below.

Username Requirements

  • Usernames are not case sensitive
  • Must Contain:
    • Must be at least 5 characters long
    • Must contain at least 1 number and 1 letter

Cannot contain spaces, colon (:), less than symbol (<), nor apostrophe (‘)

Password Requirements

  • Password is case sensitive
  • Must contain:
    • A minimum of 6 characters
    • A maximum of 32 characters
  • Must contain characters from at least two of the following three categories:
    • Letters
    • Numbers
    • Any special characters
  • Password cannot contain any spaces

Q: Why is Expedition CU changing to a new Online Banking service?

A: We will be offering our members a new online banking service to ensure that we provide the most innovative solutions and a rich online experience.  

Q: When will the change take place?
A: We will perform the upgrade beginning at 8 AM CDT on June 10 and expect the new system to be available shortly after we open at 8:30 AM CDT on June 10, 2022. The new Online Banking system, Bill Pay service, and Mobile App will be live on that day; however, Bill Pay will have a blackout period running through June 12. 

NOTE: You will need to visit your App store on or after June 10, to install the Expedition CU App on your mobile device(s).

During this upgrade process there will be a Bill Payment Service Blackout Period —from June 8 to June 12, 2022—when Bill Pay payments will not be made. Any payments scheduled to occur during the freeze period will be sent on June 13, 2022. Please modify any payments you may have scheduled for these dates to occur on or before June 7, to avoid any late payments or disruption in your service(s).

Q: What is different about the New Online Banking solution?
A: In addition to easier navigation and an intuitive screen layout, there are some exciting changes with this upgrade including; a new chat feature to reach our representatives during hours, renaming accounts now update on our systems in branches or when you call us, more options for External Transfers (Account to Account/A2A, FI-to-FI, and Person-to-Person/P2P transfers), create travel notifications for your cards, easily update your contact information and preferences, change your preferred views, more features within the Mobile App that only used to be in Online Banking, and more!

Take some time and click around the menu options to see how you can gain greater control of your personal finances with Expedition CU Online and Mobile Banking. 

Q: Will I be able to view recent transactions, pay bills, and set account alerts or personal reminders with the new Online Banking and Bill Pay system? 
A: Yes. However, you will notice that the screens and menus are different and more user friendly. 

Q: How do I view my statements? 
A: You will be able to find online statements easily from the navigation once you log in to Online or Mobile Banking. Simply select “eDocuments” from the “More” option in Online Banking (“eStatements” in Mobile). If you are already signed up for eStatements, you will have immediate access to your eStatements. If you have never registered for eStatements, click the “I prefer eStatements” link and follow the instructions. 

Q: Is Bill Pay information converting with the new Expedition CU Online Banking, or do I have to re-enter all of my information?
A: All Bill Pay information, including payee information, will convert and it will not be necessary for you to re-enter your information. We suggest that you schedule any payments in advance that will need to be paid from June 8, through June 12, 2022, since Bill Pay will not be available during the upgrade process. For peace of mind, you may want to print a list of all your payees, including payment amounts and dates due, so you can easily double-check them in the new system.

After the upgrades, some payees that require a paper check may need to be verified so payments can continue uninterrupted. Please take a few minutes after June 13th to make sure all of your payees’ information, including addresses, are up to date.

Q: Who can I pay using Expedition CU Bill Pay?
A: You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information we use to make payments. You can pay large companies and small companies, as well as individuals such as childcare providers or family members. When you pay a bill, Bill Pay sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, Bill Pay prints a check and sends it to the address you provide when adding your payee.

Q: Which bills can't I pay with Expedition CU Bill Pay?
A: You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories. 

Q: Are my payments guaranteed?
A: We assure that your electronic payments are safe and reliable. When your payments are processed, you are protected in the unlikely event of unauthorized transactions or processing delays.

Q: How can I apply for a new loan or account? 
A: Secure, online applications are available on our website. Our partners are working on online applications to be available through Online Banking and the Mobile App soon. The online applications will be in the “More” option of digital banking once available.

Q: Why do I need to re-enroll for Expedition CU’s Online Banking? 
A: You are required to enroll in the new Expedition CU Online Banking platform because the credit union has an entirely new Online and Mobile Banking system. The enrollment process includes a requirement for you to select a new Username/User ID and Password which has different requirements than the old system. The enrollment process is easy to follow, and our staff can assist you with any questions you have. 

(Are there directions and a demo for the new system?) Click here for step-by-step direction for the process to enroll or visit our Watch Demo page for videos on how to use the new Online Banking system.

Q: What do I do if I have any problems enrolling or questions about the new system?
A: If you have questions or concerns, please use one of these methods for contacting us:

  • Use the chat bubble on our website, or within the new Online Banking system
  • Call us at 651-264-0669 or 1-800-229-2848.
  • Send us a secure message through Online Banking

Our representatives can be reached Monday through Friday, 8:30 AM – 5 PM.