Q: Why am I receiving a new credit card?
A: This is final step along our journey from UECU to Expedition CU. Your credit card is
changing to the new card design to reflect our new name. Your new card will not work
until August 20, 2022.
Q: When will my new card arrive?
A: The new card will arrive in early-August. Your current UECU-branded card will work until
August 19th and then you must activate & begin using your new Expedition CU Visa Credit
Q: Can I keep my current , UECU Mastercard?
A: No. All existing UECU Mastercard credit cards will stop working at the end of day on August
19, 2022. You may activate and begin using your new Expedition CU Credit Card on August 20.
Q: How do I activate my new card?
A: Your new card will come with an activation sticker attached that includes instructions. Call
the phone number on the sticker from your primary phone number. If we do not have your primary
phone number on file, please be sure to call us to update your information.
Q: What if I have issues activating my card?
A: Use our Chat feature on this website or call
us at 651-264-0669 and a representative will assist you.
Q: What if I have a credit or refund for a payment on my old card?
A: Your new Expedition CU Visa Credit Card will receive the credit or refund. This transaction
may take a couple of business days to post and will show on your Visa Credit Card statement or
history once completed.
Q: Will the automatic payments or recurring deductions set up on my current card continue to
charge to my new card?
A: No. You will need to update your card details anywhere you have payments scheduled to come
from your UECU Mastercard Credit Card. You will also have to update your expiration date and
CVV2 (3-digit security code on back) on accounts that use your current card for payments (e.g.
Apps, online stores, utility billing, streaming services, etc.). Some payments may convert
automatically. We recommend confirming all electronic transactions are set up correctly and
verify on the scheduled date, so you do not miss any important payments.
Q: Can I still use the Mobile Wallet?
A: Yes, however, you will need to add your new card once activated to your Mobile Wallet and
remove the old card.
Q: I have a Platinum Rewards card. What will be different?
A: Your new reward card will now earn unlimited 1.5% Cash Back on qualified purchases*! Your
new card will come with Cash Back as the only option for redeeming points. The current store for
redeeming points will end on August 18, 2022. NOTE: There will be a Reward Redemption
Blackout Period from August 18 - September 6, 2022 as we convert to the new reward
* Returns and/or cancellations of Qualifying Purchases, may result
in the deduction of Cash Back from your rewards program account. Cash advances and balance
transfers are not eligible for rewards. Terms and conditions subject to change. Some
restrictions may apply.
Q: Will the points be lost if I have a Platinum Rewards Mastercard?
A: No! Any points you have will transfer to the new Platinum Rewards Visa Card (Business Credit
Cards will lose accrued points if not redeemed by August 18). Your new card will only have a
Cash Back option. If you would like to redeem your points for items available on our Mastercard
Reward program, you can visit www.curewards.com/login prior to August 18 and redeem points using the
current program. NOTE: There will be a Reward Redemption Blackout Period from August 18
- September 6, 2022 as we convert to the new reward platform.